Politique de confidentialité

Company: SARL Glasscove Duke Store

Address: 5, rue Brea, 75006 Paris, France

Contact Email: contact@dukestoreparis.com

At dukestoreparis.com, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website or make a purchase from us, in accordance with French Law and the General Data Protection Regulation (GDPR).

By using our website and placing an order, you accept the practices described in this policy.

1. Information We Collect

To process your orders and provide you with a smooth shopping experience, we collect the following personal information when you interact with our site:

  • Identity & Contact Data: Your full name, email address, phone number, and delivery/billing address.

  • Order & Transaction Data: Details about the products you purchase, transaction history, order numbers, and communication regarding after-sales services or warranties.

  • Technical Data: IP address, browser type, device information, and screen resolution details (which may affect how product images and colors appear on your screen).

  • Payment Information: Online transactions are processed securely through our authorized payment providers. dukestoreparis.com does not store your full credit card details on our servers.

2. How We Use Your Information

We use your personal data for the following legal and operational purposes:

  • Contractual Fulfillment: To process your payment, fulfill sales contracts, package your items, and deliver your order to the specified shipping address.

  • Customer Support: To communicate with you regarding order confirmations, shipping updates, product unavailability, or queries sent via our contact form/phone.

  • After-Sales Service & Warranties: To manage returns, handle defective product claims, process refunds, and execute statutory warranty requests (12-month manufacturing warranty).

  • Legal Compliance: To fulfill legal obligations under the French Commercial Code and Consumer Code (e.g., retaining sales contracts exceeding 150 Euros for 10 years).

3. Data Sharing & Third-Party Services

We do not sell, rent, or trade your personal data to third parties. We only share necessary data with trusted third-party service providers who help us operate our business:

  • Logistics & Delivery Partners: To ship and deliver your items to your chosen address in Metropolitan France or elsewhere.

  • Payment Gateways: To process your payments securely in Euros.

  • Suppliers & Distributors: In cases involving manufacturing defect claims or specialized repairs under our after-sales service policy.

All third parties are contractually obligated to protect your data and use it strictly for the services requested.

4. Data Retention

  • General Order Data: We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and to satisfy any legal or reporting requirements.

  • Legal Sales Contracts: In accordance with French law, for any transaction exceeding 150 Euros, we are legally obligated to keep the sales contract and relevant records for 10 years.

5. Your Rights Under GDPR & French Law

As a customer, you have specific rights regarding your personal data:

  • Right of Access: You have the right to request access to the personal data we hold about you.

  • Right to Rectification: You can request that we correct incomplete or inaccurate information (e.g., updating delivery details prior to shipping).

  • Right to Erasure ("Right to be Forgotten"): You can ask us to delete your personal data, provided it does not conflict with our legal obligation to retain transaction records.

  • Right to Withdraw Consent / Right of Cancellation: You can exercise your statutory right of withdrawal within 14 days of order delivery as outlined in our Terms & Conditions.

To exercise any of these rights, please contact us by email at contact@dukestoreparis.com or by mail with proof of identity.

6. Cookies & Tracking Technologies

Our website uses cookies to improve your browsing experience, remember your cart items, analyze site traffic, and optimize display settings. You can manage or disable cookies at any time through your web browser settings.

7. Product Photos and Screen Hardware Notice

Please note that product images are taken by dukestoreparis.com to the best of our ability. Lighting in the photos and the display hardware/quality of your personal device may influence how colors appear. Technical data related to your session may be processed to ensure optimal visual rendering.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us:

  • Email: contact@dukestoreparis.com

  • Mailing Address: SARL glasscove duke store, 5, rue Brea, 75006 Paris, France

  • Phone: Available via the contact details provided in the header of our website during store operating hours.