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Return and Refund Policy

At dukestoreparis.com, we strive to ensure that your shopping experience is seamless and satisfying. Below you will find all the details regarding our returns, refunds, and warranty policies in accordance with French law.

1. Right of Withdrawal (14-Day Return Policy)

Under applicable consumer law, you have the right to cancel your sales contract and return your purchase within 14 days of receiving your order, without providing any reason.

• Timeline: The 14-day period begins at 0:00 on the day following the delivery of your order. If the 14th day falls on a public holiday or non-working day, the deadline is extended to the next working day.

• Condition of Items: Products must be returned in the exact condition they were received.

  • Clothing: Must be brand new, unworn, unwashed, and with all original tags attached.

• Return Shipping Costs: Unless the return is due to a seller error or a defective product, return shipping costs are the sole responsibility of the buyer.

2. Non-Returnable / Non-Refundable Items (Exceptions)

In accordance with legal regulations, the right of withdrawal does not apply to the following items:

• Products that are customized or made to specific customer specifications.

• Downloaded digital video or audio goods.

• Newspapers, periodicals, or magazines.

3. Refunds Process & Timelines

• Once a valid cancellation request or returned item is received, dukestoreparis.com will process a full refund (including the original standard delivery charges) within 14 days.

• Refunds will be issued back to the original payment method used during purchase.

4. Defective Products & Warranty Terms

All products sold on dukestoreparis.com carry a 12-month warranty covering manufacturing defects or delivery issues.

The warranty does NOT cover:

• Improper use or premature wear and tear from frequent use.

• Accidental damage.

• Damage caused while opening the package (e.g., using a cutter blade or scissors).

How to Report a Defective Item (After-Sales Service):

If you receive a defective or damaged product, do not return it immediately. Please follow these steps:

1. Send an email to contact@dukestoreparis.com.

2. Include your Order Number.

3. Attach clear photos showing the defect(s).

4. Describe how and when the issue was discovered.

If a manufacturing defect is confirmed, we or our brand distributor will repair, replace, or take back the item. In this case, all return shipping costs will be covered by us.

5. Return Address

All authorized returns must be shipped to our physical store address:

SARL Glasscove Duke Store

5, rue Brea

75006 Paris, France

6. Delivery Delays & Seller Errors

• Seller Errors: If an incorrect product or address error occurs on our end, we will fully cover/refund all return and reshipping costs to fulfill your original order correctly.

• Delivery Delays: If a delay occurs where the seller or courier service provider is responsible, you may exercise your right of withdrawal without return costs (by refusing the delivery) or request a refund of your shipping fees via email.

7. Contact Us

For any questions, doubts, or assistance regarding your order or returns, please get in touch with us:

• Email: contact@dukestoreparis.com

• Phone: You can also call us directly using the telephone number provided in the header of our website during store opening hours.