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Shipping Policy

Welcome to dukestoreparis.com. Below you will find all the details regarding our order processing, shipping methods, delivery timeframes, and policies regarding delays or issues.

1. Order Processing & Shipping Times

• Processing Hours: Orders are processed according to our standard business hours.

• Cut-Off Time: Orders confirmed before 12:00 PM (CET) will be shipped the same day.

• After Cut-Off: Orders placed or confirmed after 12:00 PM (CET) will be shipped the following business morning.

• Order Tracking: Once payment is successfully recorded and your order is validated, you will receive a confirmation along with delivery tracking details.

2. Delivery Rates & Options

During the checkout process, you can select your preferred delivery method from the available carriers.

• Delivery Address: You have the option to specify a delivery address that is different from your billing address.

• Pricing & Currency: All shipping costs are calculated at checkout and are payable in Euros (€). Shipping costs include applicable French VAT (20%).

3. Buyer & Recipient Responsibilities

To ensure smooth and successful delivery, please make sure all address details provided are accurate and complete:

• Accurate Information: Ensure your name, street number, building code, and door details are clear and visibly displayed at the delivery site.

• Failed Deliveries: If an order cannot be delivered due to missing/incorrect information, or if the recipient is absent after multiple delivery attempts, the buyer cannot hold the seller liable.

• Reshipment Fees: If a package is returned to us due to buyer error or unreachability, the seller reserves the right to charge additional delivery fees for reshipment or cancel the sale.

4. Shipping Delays & Right of Withdrawal

We work hard with our delivery partners to ensure your products arrive within the estimated timeframe. However, if a delay occurs where the seller or carrier is responsible:

• You have the right to exercise your Right of Withdrawal without paying return shipping fees (provided you refuse the delivery upon arrival).

• Alternatively, you may request a refund of the delivery charges by contacting us via email using the address registered with your order.

5. Shipping Errors or Damaged Packages

• Seller Errors: If we make an error in shipping the wrong item or sending it to the wrong address, dukestoreparis.com will cover all return and reshipping costs to fulfill the original contract.

• Opening Packages: Please take care when opening your package. Damage caused by sharp objects (e.g., cutter blades or scissors) during opening is not covered under our warranty or return policy.

6. Contact Us

If you have any questions regarding your shipment, delivery status, or need to report an issue, please feel free to reach out to us:

• Email: contact@dukestoreparis.com

• Phone: Available via the header on our website during store operating hours.

• Return/Store Address: SARL glasscove duke store

  5, rue Brea

  75006 Paris, France